Refund policy

We accept eligible return requests within 14 days of delivery. Please review the terms below before submitting a request.

Returns and Exchanges

Eligible items may be returned for store credit or exchanged for another available size. We do not issue refunds to the original payment method for change-of-mind returns, except where required by applicable law.

Returned items must be unworn beyond a brief indoor try-on, unwashed, unaltered, free of odors, and in their original condition with all tags and packaging intact.

To request a return or cancellation, sign in to your customer account and select the eligible item from your order. For a size exchange, email feedback@drivnapparel.com within 14 days of delivery and include your order number.

Customers are responsible for return shipping on change-of-mind returns and size exchanges. Original shipping charges are not refundable, except where required by applicable law. Items sent without prior approval cannot be accepted.

Fitted Caps

Fitted caps are not eligible for change-of-mind returns or refunds for fit or sizing, except where required by applicable law. One size exchange may be requested within 14 days of delivery.

A brief indoor try-on is permitted. To qualify for an exchange, the cap must be returned in resalable condition with all original stickers, tags, and packaging intact. Caps showing odor, sweat, stains, makeup, hair product, creasing, reshaping, brim alteration, or other signs of wear cannot be accepted. Customers are responsible for return shipping. Exchanges are subject to inspection and size availability. If the requested size is unavailable, store credit will be issued.

Finding Your Fitted Cap Size

Fitted caps are built to a precise size. Please measure your head before ordering. If your measurement falls between sizes, select the larger size.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, or incorrect, email feedback@drivnapparel.com within 14 days of delivery. Include your order number and clear photographs showing the issue.

If we confirm an error on our part, we will cover return shipping and provide a replacement. If a replacement is unavailable, the affected item will be refunded to the original payment method.

Final Sale

Skateboards and items made to the customer’s specifications or clearly personalized are final sale and cannot be returned or exchanged, except where required by applicable law.

Order Cancellations

Cancellation requests may be submitted through your customer account within one hour of purchase. Submitting a request does not guarantee cancellation. Once production or fulfillment has begun, an order cannot be changed or canceled.

European Union and Other Mandatory Consumer Rights

EU consumers generally have 14 days after delivery of the last item in an eligible online order to withdraw without giving a reason. Where this or another mandatory consumer right applies, refunds and other remedies will be provided as required by law. Exceptions may apply to goods made to the customer’s specifications or clearly personalized.